Support
Contact us
A person reads every message. Here is how to reach us and how to get an answer fastest.
Email support
support@tourneypro.orgWe usually reply within 48 hours. To help us answer in one go, include:
- the email address of your TourneyPro account;
- the link to the cup, if it is about a cup;
- for a deposit or withdrawal: the service (bKash, Nagad or Rocket), the amount, the transaction ID and the time.
Faster answers
- A question about how something works: the Help center.
- Something about a cup you joined: ask the host in the cup's chat, on the cup page.
- A wrong result: open a dispute from your result on the cup page, with a screenshot.
- A deposit or withdrawal: its status is in your wallet history, and you get a notification when it is decided.
Follow TourneyPro
Facebook PageAnnouncements, winner spotlights and new cups.Facebook GroupPlayers and hosts — find squads, ask questions.
Please don't post your account or payment details in public comments — email us instead.
Stay safe
TourneyPro will never ask for your password, your bKash, Nagad or Rocket PIN, or a one-time code (OTP) — not by email, chat, phone or Facebook. Anyone who asks is not TourneyPro. Report them to support@tourneypro.org.
To report cheating, a fake cup or abuse, email us with the cup link and screenshots. See the rules for what isn't allowed.