Privacy Policy

Last updated: November 1, 2024

Your Privacy Matters

TourneyPro is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our platform.

1Information We Collect

Account Information:

  • Full name and email address
  • Phone number
  • Bkash account number (for payments)
  • User type (Host or Player)

Tournament Data:

  • Tournament registrations and participation
  • Payment screenshots and transaction details
  • Match results and performance statistics
  • In-game usernames (Free Fire ID, etc.)

Technical Information:

  • IP address and device information
  • Browser type and operating system
  • Usage patterns and analytics data
  • Cookies and session data

2How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process tournament registrations and payments
  • Verify payment screenshots and prevent fraud
  • Send notifications about tournaments and results
  • Improve platform performance and user experience
  • Comply with legal obligations
  • Resolve disputes between users
  • Provide customer support

Note: We will never sell your personal information to third parties.

3Information Sharing

We share your information only in these limited cases:

With Tournament Hosts:

  • Your name and phone number (for tournament coordination)
  • Payment screenshots (for verification purposes)
  • In-game username (for room assignments)

With Other Players:

  • Your in-game username (visible in leaderboards)
  • Tournament results and rankings

With Service Providers:

  • Payment processors (Bkash)
  • Email service providers (for notifications)
  • Cloud hosting services (Supabase)

Legal Requirements:

We may disclose information if required by law, court order, or government request.

4Data Security

We protect your data using industry-standard security measures:

  • Encrypted connections (HTTPS/SSL)
  • Secure password hashing
  • Row-level security policies in our database
  • Regular security audits and monitoring
  • Access controls and authentication

Important: While we implement strong security measures, no system is 100% secure. Please keep your password confidential and use a strong, unique password.

5Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Update: Modify your account information at any time
  • Delete: Request deletion of your account and data
  • Object: Opt-out of marketing communications
  • Portability: Request data in a portable format

To exercise these rights, contact us at support@tourneypro.com

Data Retention: We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance.

6Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze platform usage
  • Improve user experience

You can control cookies through your browser settings, but disabling them may limit platform functionality.

7Children's Privacy

TourneyPro is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are under 18, you must have parental consent to use the platform.

If we discover we have collected information from a child under 13, we will delete it immediately.

8Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

Continued use of TourneyPro after changes constitutes acceptance of the updated policy.

9Contact Information

For privacy-related questions or requests, contact us:

Email: support@tourneypro.com

Privacy Officer: privacy@tourneypro.com

Address: Dhaka, Bangladesh

Response Time: Within 48 hours

Your privacy is our priority

Read our Terms of Service to understand your rights and responsibilities

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