Legal
Privacy policy
What TourneyPro collects, who can see it, and how long we keep it. We don't sell your data and we don't show ads.
Last updated 20 October 2026
1What we collect
- Your account: name, email address, phone number and password (stored only as a secure hash), and whether you play or host.
- Your games: your Free Fire ID and in-game name, the cups and teams you join, results, rankings and screenshots you upload.
- Money: deposits (the bKash, Nagad or Rocket number you sent from, the transaction ID and your screenshot), withdrawals and the payout numbers you save, prizes, refunds and your wallet history.
- Hosts: for verification, a photo of the national ID card and of the bKash account; your channel name, picture and links.
- Waitlist: if you ask to hear when sign-ups open, your email address and whether you want to play or host.
- Messages: what you write in cup chats and disputes, and the notifications we send you.
- Technical: sign-in and security logs (including IP address), your phone's notification token if you turn notifications on, and page-speed measurements that carry no user ID or IP.
2How we use it
- To run your account, your cups, your wallet and your prizes.
- To check payments and payout numbers, and to stop fraud, cheating and duplicate accounts.
- To verify hosts who charge entry fees.
- To send you notifications and emails about your cups, money and account.
- To settle disputes and answer your messages.
- To keep TourneyPro fast and working, and to keep the records the law requires.
We never sell your personal information, and we don't use it for advertising.
3Who can see what
- Anyone visiting TourneyPro
- Your in-game name (or your name if you haven't set one), team, results and rankings in cups and on leaderboards; a host's channel and its record
- The host of a cup you join
- Your name, game ID and phone number, so they can run the cup
- Players in the same cup
- Your messages in that cup's chat
- TourneyPro's team
- What they need to check payments, pay prizes, verify hosts, settle disputes and help you — actions in the Office are logged
- Nobody else
- Your wallet, payment details and ID photos are never shown to other players or hosts
4Services that help us
These companies process data for us, only to run TourneyPro:
- Supabase — our database, sign-in and file storage.
- Vercel — hosts the website, and counts page visits without cookies (Vercel Web Analytics).
- Brevo — sends our emails.
- Upstash — limits repeated attempts (for example, too many sign-ins) using your IP address for a short time.
- Cloudflare Turnstile — checks that a new account is made by a person, not a script, when you sign up (it sees your IP address and browser signals for that check only).
- Telegram — sends alerts to our own team about deposits, withdrawals and disputes that need a person.
- Your browser's push service (Google, Apple or Mozilla) — delivers phone notifications if you turn them on.
Payments themselves are made through bKash, Nagad or Rocket, under that company's own privacy terms. We may also share information when the law requires it.
5How long we keep it
A cup's clock starts when it is settled — its prizes, payouts and refunds are final. Data is removed on this schedule:
- Wallet, payments, prizes and payouts, with their proof images
- At least 7 years, as accounting rules require
- Cups you played or hosted: results, rankings, teams
- At least 3 years. Dashboards show them for 30 days (players) or 90 days (hosts), then under History
- Result screenshots from free cups
- About 90 days after the cup settles
- Screenshots you add to a cup application
- Seen only by you, the cup's host and our team; about 90 days after the cup settles
- Result screenshots from paid cups, disputes and appeals
- Kept as evidence for prize claims (at least 3 years)
- Host ID photos
- Kept privately: removed 30 days after a refused or replaced application, 60 days after one nobody decided, and a year after approval. The decision itself stays on record
- Waitlist emails (while sign-ups were paused)
- Until we send the one email that sign-ups are open, then 30 days
- Notifications
- 30 days
- Sign-in and security logs
- About 6 months
- Email delivery records
- 90 days
- Page-speed measurements (no personal content)
- 30 days
- Sign-in and password-reset links
- 1 day after they are used or expire
- Accounts nobody signs in to
- After 90 days, old sign-ins, phone push and the profile photo are removed. After a year the account is hidden from leaderboards and search until you sign in again. After two years — with a notice and one email a month before — it is anonymised, never while it holds money or anything is open
While a dispute, claim or legal request is open, the data it concerns is kept until it is resolved. When you delete your account in Settings, your name, email, phone, game IDs and photo are removed at once; your cup results stay as "Former player", and we keep only the money records we must keep. If you ask us instead, we do the same within 30 days.
6How we protect it
- Encrypted connections (HTTPS) everywhere, and passwords stored only as secure hashes.
- Database rules that let each account read only its own private data.
- Every money movement recorded in a ledger, and actions by our team logged.
- Host ID photos, payment screenshots and application screenshots kept in private storage.
No system is perfectly secure, so please use a strong password that you don't use anywhere else.
7Your choices
- See and update your profile and saved payout numbers in your settings.
- Turn phone notifications on or off at any time.
- Ask us for a copy of your data, or to correct it, by emailing support@tourneypro.org.
- Delete your account in Settings, or ask us to close it — see the Help center.
8Children
TourneyPro is not for children under 13, and we don't knowingly collect their data; if we find we have, we delete it. Players aged 13 to 17 need a parent's or guardian's consent and may join free cups only.
9Changes and contact
If we change this policy in a way that matters, we tell you in the app or by email before it applies. Questions or requests: support@tourneypro.org or Contact us. We usually reply within 48 hours.